Terms & Conditions
By purchasing a ticket for Dorset Volksfest (DVF) you are deemed to have read, understood and agree to abide by the Terms and Conditions detailed below.
These T&Cs include the following references:
- ‘Event’ which refers to any Dorset Volksfest (DVF) festival event
- ‘The Organiser’ which is Dorset Volksfest Limited
- ‘The Arena’ refers to the fenced show area including marquees, performances, catering village, trading village and show vehicles
- ‘The venue’ and ‘the site’ refers to the farmer’s fields known as ‘The Showground’ at Worgret Road, Wareham BH20 6AB, and all festival infrastructure, goods and property on them.
1. GENERAL
a) It is your responsibility to check the details of your ticket(s); mistakes cannot always be rectified.
b) The right of admission to the Event is reserved by Dorset Volksfest (the Organiser) and venue owner, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches.
c) Artists and billed attractions may be subject to change.
d) No trading or promotional activities allowed within the venue without Dorset Volkfest’s prior consent.
e) Goods using unauthorised Event logos and/or unauthorised professional recording equipment must be surrendered to security staff.
f) Do not buy tickets or goods from unlawful street traders/touts. There is no guarantee of tickets’ validity for entry unless purchased direct from Dorset Volksfest or official ticket agents for the Event.
g) You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
h) No unauthorised buses, coaches or trucks will be allowed on site.
2. BOOKING FEES
DVF uses the ‘We Scan Tickets’ online ticketing platform, which charges a booking fee of 75p per ticket plus a 3.5% transaction charge. These costs are clearly indicated on the ticket sales page at the point of purchase and are automatically added to the face value of the ticket(s) you purchase.
Booking fees typically cover the costs of providing the ticketing service, including card payment processing, staffing, etc.
3. REFUNDS
a) Tickets are non refundable.
b) Tickets are sold subject to the Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control (for example adverse weather conditions, natural disasters, or restrictions enforced by the government) without being obliged to refund monies or exchange tickets.
c) Refunds are considered only on full cancellation, substantial alteration or by special exception determined by DVF at its sole discretion.
d) In the event of a refund being issued only the face value of the ticket(s) – excluding booking fees or any other surcharges – will be refunded using the same method used to purchase them.
For the purposes of these T&Cs ‘full cancellation’ is the cancellation of the Event in full (and not rescheduled). ‘Substantial alteration’ is a change (other than rescheduling) which, in DVF’s opinion, makes the Event substantially different to the Event that ticket holders could reasonably expect. ‘Special exception’ is an exception determined by DVF at its sole discretion.
3a. BOOKING REFUND PROTECTION
DVF tickets are purchased through the ‘We Scan Tickets’ ticketing platform; prior to completing your ticket purchase you will be offered the opportunity to purchase Booking Refund Protection with XCover.com which may cover a refund of your purchase price should you or anyone in the party be unable to attend due (for instance) to an injury or illness affecting you or a member of your immediate family.
Please note, the amount you pay for Booking Refund Protection goes to the insurance company; DVF has nothing to do with the administration of booking refund protection, and does not benefit from the premium in any way. Full details of the cover provided is available at www.xcover.com/en/pds/booking-refund-protection-uk.
Should you wish to make a claim you will need to contact XCover.com direct at www.xcover.com/en/claim.
4. AGE POLICY
a) No unaccompanied under 18s are allowed on site. All under 18s must be accompanied by an adult ticket holder aged over 21. This adult must remain on site throughout the evening/day/weekend (as appropriate) as the guardian of the under 18 year-old.
b) Children 11 years and younger are admitted free, but must be accompanied at all times by a paying ticket-holder aged over 21.
c) Children and young adults 12-18 years must have a full price ticket.
d) We do not accept any parental or supervisory duty of care or liability for any under 18s on site.
5. TICKETS AND WRISTBANDS
a) Electronic or printed tickets must be exchanged for a wristband on first entry to the Event. No re-admission on ticket.
b) Tickets/wristbands purchased from unauthorised sources may be rendered invalid and admission refused.
c) Two individual Day Tickets (Sat/Sun) do not equal a weekend ticket and cannot be exchanged or upgraded to include campsite access.
d) DVF is not obliged to issue duplicates for a lost or stolen wristband; any request will be dealt with on its individual merits.
e) The ticket holder is responsible for their ticket(s) until exchanged for a wristband, and then responsible for their wristband for the duration of the Event.
6. HEALTH, SAFETY & SECURITY
a) Dorset Volksfest reserves the right to evict a ticket holder without refund, and/or refuse admission.
b) You may be body/bag searched at the entrances, on the site or when leaving.
c) The use of drones or similar equipment is prohibited on or near the Event without written permission from Dorset Volksfest. If approved the use of drones must abide by the latest UK and CAA rules and regulations at all times. Do not fly within 50 metres of people or vehicles. You may be prosecuted if you fly a drone within 150 metres of any large group of people.
d) Be aware that some performances may include the use of pyrotechnics, lasers, smoke machines, strobe lighting/special effects.
e) Any item(s) reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff.
f) Any person carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted from the site without refund.
g) Anti-social behaviour may lead to eviction. Please act responsibly.
h) The throwing of gas, aerosol or similar canisters/containers on to open flames or BBQs is extremely dangerous and may lead to eviction.
7. DAMAGE/LOSSES
a) Dorset Volksfest is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at the Event – other than caused as a result of our negligence.
b) You may be prosecuted if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.
8. BANNED ITEMS
a) Banned from the Event – open fires, fire pits, fireworks, flares, blowtorches, sky or ‘Chinese’ lanterns, petrol burners, illegal items and substances, drugs, ‘legal highs’ and associated equipment including balloons, unidentified substances, psychoactive substances (NPS), illegal weapons.
b) Banned from the main Arena – glass, firewood, campsite stoves, plus all items listed in a) above. If you need to bring specific medication due to a pre-existing medical condition, please carry supporting medical evidence.
c) We do not encourage the use of personal independent generators in the camping area. If you must use a generator then it will need to be a diesel generator (not petrol) and run only during the daytime so long as you’re not annoying anyone. Please be considerate of other campers.
d) Excessive amounts of food, cigarettes and alcohol may be confiscated. Only bring enough for personal consumption.
e) Anyone resisting the surrender of banned items or disregarding these conditions will face eviction.
f) Illegal items that are surrendered or confiscated will not be returned; other items that are surrendered or confiscated will only be returned at the discretion of the organiser and/or security personnel.
g) Under 18s are not permitted to bring alcohol or to purchase alcohol on site.
h) It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
9. FIRE SAFETY
a) No open fires or fire pits are permitted anywhere on site.
b) BBQs are permitted but must be kept off the ground. Don’t leave them unattended. Please make sure you have enough water, a powder fire extinguisher or other means of extinguishing flames.
c) Dispose of used coals & portable BBQs in metal bins provided, not regular waste bins. Only dispose of a portable BBQ when you are sure it is fully extinguished and coals are cold.
d) The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere on site.
10. DORSET VOLKSFEST – INFORMATION
a) Dorset Volksfest is organised by Richie Rivers, Director of Dorset Volksfest Limited.
b) Dorset Volksfest Limited is registered in England, company number 08748367.
c) Our website is www.dorsetvolksfest.co.uk.
d) If any of these T&C’s are unclear please contact Richie at dorsetvolksfest@gmail.com.
Changes to our Terms & Conditions
We reserve the right to make changes to our T&Cs from time to time.
They were last modified 18th June 2024
Last modification: Fire pits are now banned.